forgejo-docs/docs/admin/seek-assistance.md

---
title: 'Seek Assistance'
license: 'Apache-2.0'
origin_url: 'https://github.com/go-gitea/gitea/blob/e865de1e9d65dc09797d165a51c8e705d2a86030/docs/content/help/support.en-us.md'
---

- [Chatroom](https://matrix.to/#/#forgejo-chat:matrix.org)
- [Issue tracker](https://codeberg.org/forgejo/forgejo/issues)

**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

1. Your `app.ini` (with any sensitive data scrubbed as necessary).
2. The Forgejo logs, and any other appropriate log files for the situation.

   - When using systemd, use `journalctl --lines 1000 --unit forgejo` to collect logs.
   - When using docker, use `docker logs --tail 1000 <forgejo-container>` to collect logs.
   - By default, the logs are outputted to console. If you need to collect logs from files,
     you could copy the following config into your `app.ini` (remove all other `[log]` sections),
     then you can find the `*.log` files in Forgejo's log directory (default: `%(FORGEJO_WORK_DIR)/log`).

   ```ini
   ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
   [log]
   LEVEL=debug
   MODE=console,file
   ROUTER=console,file
   XORM=console,file
   ENABLE_XORM_LOG=true
   FILE_NAME=forgejo.log
   [log.file.router]
   FILE_NAME=router.log
   [log.file.xorm]
   FILE_NAME=xorm.log
   ```

3. Any error messages you are seeing.
4. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:

   1. Enable pprof in `app.ini` and restart Forgejo

      ```ini
      [server]
      ENABLE_PPROF = true
      ```

   2. Trigger the bug, when Forgejo gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
   3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
   4. Report the output (the stack trace doesn't contain sensitive data)