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seek-help.md: adapt to Forgejo

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Loïc Dachary 2023-03-07 09:23:32 +01:00
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v1.19/admin/index.md
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@ -5,6 +5,7 @@ title: 'Forgejo v1.19 administrator guide'
These documents are targeted to people who run Forgejo on their machines.
- [Seek help](seek-help)
- [Configuration Cheat Sheet](config-cheat-sheet)
- [Upgrade guide](upgrade)
- [Command Line](command-line)

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v1.19/admin/seek-help.md
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@ -1,32 +1,22 @@
---
date: "2018-05-21T15:00:00+00:00"
title: "Support Options"
slug: "seek-help"
weight: 10
toc: false
draft: false
menu:
sidebar:
parent: "help"
name: "Support Options"
weight: 20
identifier: "seek-help"
layout: '~/layouts/Markdown.astro'
title: 'Seek help'
license: 'Apache-2.0'
origin_url: 'https://github.com/go-gitea/gitea/blob/699f20234b9f7cdbbeeee3be004470c598fa1147/docs/content/doc/help/seek-help.en-us.md'
---
# Support Options
- [Discord](https://discord.gg/Gitea)
- [Discourse Forum](https://discourse.gitea.io/)
- [Chatroom](https://matrix.to/#/#forgejo-chat:matrix.org)
- [Issue tracker](https://codeberg.org/forgejo/forgejo/issues)
**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
1. Your `app.ini` (with any sensitive data scrubbed as necessary).
2. The Gitea logs, and any other appropriate log files for the situation.
- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
2. The Forgejo logs, and any other appropriate log files for the situation.
- When using systemd, use `journalctl --lines 1000 --unit forgejo` to collect logs.
- When using docker, use `docker logs --tail 1000 <forgejo-container>` to collect logs.
- By default, the logs are outputted to console. If you need to collect logs from files,
you could copy the following config into your `app.ini` (remove all other `[log]` sections),
then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
then you can find the `*.log` files in Forgejo's log directory (default: `%(FORGEJO_WORK_DIR)/log`).
```ini
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
@ -44,24 +34,14 @@ menu:
```
3. Any error messages you are seeing.
4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
1. Enable pprof in `app.ini` and restart Gitea
4. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
1. Enable pprof in `app.ini` and restart Forgejo
```ini
[server]
ENABLE_PPROF = true
```
2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
2. Trigger the bug, when Forgejo gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
4. Report the output (the stack trace doesn't contain sensitive data)
## Bugs
If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
## Chinese Support
Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.