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101 lines
4.6 KiB
Markdown
---
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layout: '~/layouts/Markdown.astro'
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title: 'The Basics of Issue Tracking'
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license: 'CC-BY-SA-4.0'
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origin_url: 'https://codeberg.org/Codeberg/Documentation/src/commit/2887826c38b3aae76a18f0696b40217b429226ce/content/getting-started/issue-tracking-basics.md'
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---
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Issues are an important mean of communication on Forgejo.
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Besides their original purpose - reporting bugs to a project's maintainer -
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they can be used to suggest enhancements, ask for new features, discuss a project's
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direction, ask questions and much more.
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### The Issue Tracker
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You can access the issue tracker of a project by clicking its "Issues" tab **(1)**.
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There, you'll see a browsable and filterable **(2)** list of all issues.
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Many projects use labels to categorize issues. If you want to contribute to a project,
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a good label to look for is the "help wanted" label.
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You can switch between issues that are still open, and those that are already resolved **(3)**.
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Some projects define milestones **(4)**, to which issues can be assigned. They are good for
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visualizing the progress of a project's development.
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You can create an issue by clicking on the green "New Issue" button **(5)** at the top left
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of the issues list.
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Issues in the issue tracker are public, and everyone is able to read and answer them.
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An issue can have an assignee, meaning someone responsible for resolving or moderating
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the issue. Their profile picture, with a link to their profile, can be seen in the issue
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list.
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### Life of an Issue
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Once an issue in the Issue Tracker has been created, it will usually pass through a
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process of review, discussion and closure, which can be more or less strictly defined,
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based on the project you're contributing to.
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The first thing that might happen is that your issue is categorized using labels.
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Your issue may be reviewed by the project's maintainer(s) and evaluated whether it, i.e., is a bug report or feature request.
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Then, depending on what type of issue it is, there might be additional questions
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or a discussion and, if applicable, the implementation of a solution (or the rejection of
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the issue).
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Finally, the issue is closed and moved from the list of open issues to the closed one.
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Issues might have dependencies on other issues or pull requests preventing them from being closed.
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Occasionally, issues may become "stale". That's when there hasn't been any progress for
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an extended period of time (usually months). You might consider reviving these, if there
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is a strong interest in getting them resolved (and, preferably, if you can contribute
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something to them).
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> If you encounter an abandoned project and there's no way of contacting the maintainer(s),
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> consider forking it, if you want to assume responsibility for it (or, rather, your fork).
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### Things to consider
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#### Security bugs
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If the bug you have found has security implications, **do not create
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an issue right away!** Instead try contacting the project's maintainers privately.
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Many projects have a dedicated e-mail address for reporting security bugs. If the
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project in question doesn't, consider writing an email directly to the project's
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maintainer or ask for the address in the issue tracker.
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> **⚠** What's important is that you **don't publicly expose security bugs before they are
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> fixed _and_ the fixes are deployed**, because **otherwise, you might put the users of that
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> project at severe risk**.
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#### Existing issues
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Before creating a new issue, please make sure that there isn't already an existing
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issue about, i.e., the bug you want to report or the feature you want to request.
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If there already is an existing issue, please consider commenting on that issue instead,
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if there is something more that you can contribute to it.
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You should also make sure that the issue has not already been solved by having a look
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at the closed issues **(3)** as well.
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#### Try to be precise and helpful
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Project maintainers love precise information about why, i.e., a bug is happening.
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Some projects may even have templates that specifically ask for information like
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the operating system or database software used.
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If you can provide that information, it will be easier for the project maintainer(s)
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to quickly resolve your issue. And if you want it resolved even quicker,
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consider writing a Pull Request solving the issue (if possible).
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#### Be (reasonably) patient
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Please remember that many project maintainers work on their free software projects
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in their free time. Some maintainers may answer you within minutes, others within days.
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Don't be discouraged if there isn't an immediate answer.
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