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49 lines
2 KiB
Markdown
49 lines
2 KiB
Markdown
---
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layout: '~/layouts/Markdown.astro'
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title: 'Seek Assistance'
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license: 'Apache-2.0'
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origin_url: 'https://github.com/go-gitea/gitea/blob/699f20234b9f7cdbbeeee3be004470c598fa1147/docs/content/doc/help/seek-help.en-us.md'
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---
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- [Chatroom](https://matrix.to/#/#forgejo-chat:matrix.org)
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- [Issue tracker](https://codeberg.org/forgejo/forgejo/issues)
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**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
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1. Your `app.ini` (with any sensitive data scrubbed as necessary).
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2. The Forgejo logs, and any other appropriate log files for the situation.
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- When using systemd, use `journalctl --lines 1000 --unit forgejo` to collect logs.
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- When using docker, use `docker logs --tail 1000 <forgejo-container>` to collect logs.
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- By default, the logs are outputted to console. If you need to collect logs from files,
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you could copy the following config into your `app.ini` (remove all other `[log]` sections),
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then you can find the `*.log` files in Forgejo's log directory (default: `%(FORGEJO_WORK_DIR)/log`).
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```ini
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; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
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[log]
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LEVEL=debug
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MODE=console,file
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ROUTER=console,file
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XORM=console,file
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ENABLE_XORM_LOG=true
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FILE_NAME=gitea.log
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[log.file.router]
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FILE_NAME=router.log
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[log.file.xorm]
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FILE_NAME=xorm.log
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```
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3. Any error messages you are seeing.
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4. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
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1. Enable pprof in `app.ini` and restart Forgejo
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```ini
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[server]
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ENABLE_PPROF = true
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```
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2. Trigger the bug, when Forgejo gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
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3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
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4. Report the output (the stack trace doesn't contain sensitive data)
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