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Many users (#21099) do not know how to collect logs if they are using systemd. This PR makes the document more clear.
67 lines
2.5 KiB
Markdown
67 lines
2.5 KiB
Markdown
---
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date: "2018-05-21T15:00:00+00:00"
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title: "Support Options"
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slug: "seek-help"
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weight: 10
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toc: false
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draft: false
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menu:
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sidebar:
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parent: "help"
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name: "Support Options"
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weight: 20
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identifier: "seek-help"
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---
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# Support Options
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- [Discord](https://discord.gg/Gitea)
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- [Discourse Forum](https://discourse.gitea.io/)
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**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
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1. Your `app.ini` (with any sensitive data scrubbed as necessary).
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2. The Gitea logs, and any other appropriate log files for the situation.
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- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
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- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
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- By default, the logs are outputted to console. If you need to collect logs from files,
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you could copy the following config into your `app.ini` (remove all other `[log]` sections),
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then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
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```ini
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; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
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[log]
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LEVEL=debug
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MODE=console,file
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ROUTER=console,file
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XORM=console,file
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ENABLE_XORM_LOG=true
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FILE_NAME=gitea.log
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[log.file.router]
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FILE_NAME=router.log
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[log.file.xorm]
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FILE_NAME=xorm.log
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```
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3. Any error messages you are seeing.
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4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
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- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
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5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
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1. Enable pprof in `app.ini` and restart Gitea
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```ini
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[server]
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ENABLE_PPROF = true
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```
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2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
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3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
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4. Report the output (the stack trace doesn't contain sensitive data)
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## Bugs
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If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
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## Chinese Support
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Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
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